Privacy Policy

Last Updated: February 14, 2026  |  Effective Date: February 14, 2026

1. Information We Collect

We may collect the following categories of personal information:

2. How We Use Your Information

We use personal information for the following purposes:

• Processing and fulfilling prescription orders
• Communicating with you about your prescriptions, refills, and account
• Verifying insurance eligibility and processing claims
• Complying with pharmacy licensing, HIPAA, and regulatory requirements
• Improving our website, services, and customer experience
• Sending health-related communications (with your consent where required)
• Detecting and preventing fraud or security threats

3. Cookies & Tracking Technologies

We use cookies and similar technologies to operate our website. You can manage your cookie preferences at any time using the "Manage Privacy Preferences" link in the footer of every page or by adjusting your browser settings.

We categorize cookies as follows:

• Strictly Necessary: Required for site functionality (cannot be disabled).
• Analytics & Performance: Help us understand site usage and improve performance.
• Marketing & Advertising: Used to measure campaign effectiveness and deliver relevant information.
• Personalization: Remember your preferences to tailor your experience.

We honor the Global Privacy Control (GPC) and Do Not Track (DNT) browser signals. When detected, non-essential tracking is automatically disabled.

4. Your Rights Under the CCPA (California Residents)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

• Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected about you.
• Right to Delete: Request deletion of your personal information, subject to certain exceptions.
• Right to Opt-Out: Opt out of the "sale" or "sharing" of your personal information. We do not sell your personal information for monetary consideration.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.
• Right to Correct: Request correction of inaccurate personal information.
• Right to Limit Use of Sensitive Information: Limit how we use sensitive personal information to only what is necessary.

To exercise any of these rights, contact us using the information in Section 10 below. We will respond within 45 days as required by law.

5. Your Rights Under the GDPR (EU/UK Residents)

If you are located in the European Economic Area or United Kingdom, you have the following rights under the General Data Protection Regulation:

• Right of Access: Obtain confirmation of whether we process your personal data and a copy of that data.
• Right to Rectification: Correct inaccurate or incomplete personal data.
• Right to Erasure (Right to be Forgotten): Request deletion of your personal data under Article 17.
• Right to Restriction: Restrict how we process your personal data.
• Right to Data Portability: Receive your personal data in a structured, commonly used format.
• Right to Object: Object to processing based on legitimate interests or direct marketing.
• Right to Withdraw Consent: Withdraw consent at any time without affecting prior processing.

Legal Bases for Processing: We process personal data based on: (a) your consent, (b) performance of a contract (e.g., filling your prescription), (c) compliance with legal obligations, and (d) our legitimate interests in providing pharmacy services.

6. Protected Health Information (HIPAA)

As a licensed pharmacy, we are subject to the Health Insurance Portability and Accountability Act (HIPAA). Your protected health information (PHI) — including prescription details, medical conditions, and treatment records — is handled in accordance with our HIPAA Notice of Privacy Practices.

HIPAA-protected information is handled separately from general consumer data and has additional protections that may supersede CCPA and GDPR requirements where applicable.

7. How We Share Your Information

We may share your personal information with:

• Healthcare Providers: Your prescribing physicians and healthcare team as needed for treatment.
• Insurance Companies: To verify eligibility and process pharmacy claims.
• Service Providers: Third-party vendors who assist with website hosting, payment processing, and delivery (under contractual data protection obligations).
• Legal Compliance: When required by law, regulation, or legal process.

We do not sell your personal information.

8. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations (including pharmacy record-keeping requirements), resolve disputes, and enforce our agreements. Prescription records are retained in accordance with state and federal pharmacy regulations.

Cookie consent records are retained for auditing purposes and may be deleted upon request (see Section 10).

9. Data Security

We implement industry-standard security measures to protect your personal information, including encryption in transit (TLS/SSL), secure database storage, role-based access controls, and regular security reviews. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

10. Contact Us / Exercise Your Rights

To exercise any of your privacy rights, submit a data request, or ask questions about this policy, contact us:

11. Children's Privacy

Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13 without parental consent. If you believe we have collected such information, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this page periodically.

13. Manage Your Privacy Preferences

You can review and update your cookie and tracking preferences at any time by clicking the button below or using the "Manage Privacy Preferences" link in the footer.